Frequently Asked Questions

A compounding pharmacy custom-prepares medications to meet the specific needs of individual patients. This may include adjusting dosage strengths, changing dosage forms, removing allergens, or creating medications that are not commercially available.

Patients may need compounded medications if they are allergic to certain ingredients, require a unique dosage, have difficulty swallowing pills, need an alternative delivery method, or if a medication is unavailable commercially.

Yes. Compounded medications are prepared by licensed pharmacists using established formulas and rigorous quality standards. At Hawthorne Drugs, all compounding is performed in accordance with applicable USP guidelines and state and federal regulations.

All compounding is performed in compliance with USP standards, including USP <795>, <797>, and <800>, as applicable, along with state board of pharmacy and federal regulatory requirements.

Yes. Compounded medications require a valid prescription from a licensed healthcare provider.

We compound both sterile and non-sterile medications, including hormone therapies, pain management formulations, dermatologic preparations, pediatric medications, and veterinary compounds.

Yes. We regularly collaborate with prescribers and are available for direct consultation to discuss patient needs, alternative formulations, and therapy options.

Yes. Our pharmacists are available to answer questions, provide education, and collaborate with both patients and healthcare providers.

Prescriptions may be submitted by fax, electronic prescribing, or secure email. Our team can also assist with prescription transfers if needed.

Turnaround times vary based on the medication and formulation. Most non-sterile compounds are completed within 1–3 business days. Sterile compounds may require additional preparation time.

Insurance coverage for compounded medications varies by plan. While many compounded prescriptions are not covered, we are happy to provide pricing information and documentation for potential reimbursement.

Pricing is based on the ingredients, formulation, and complexity of the compound. We provide transparent pricing and can offer a quote before preparation.

Yes. We offer shipping services in accordance with state and federal regulations. Some medications may require special handling or temperature-controlled shipping.

Yes. Patients may pick up medications at our pharmacy during regular business hours.

Storage instructions vary by medication and will be provided with your prescription. Proper storage is important to ensure safety and effectiveness.

The beyond-use date indicates how long a compounded medication may be safely used. It is determined based on the formulation, ingredients, and storage conditions.

Yes. We frequently compound medications for pediatric patients, offering customized strengths and child-friendly dosage forms.

Yes. We offer veterinary compounding to support a wide range of species and dosing needs.

We combine personalized service with high compounding standards, direct pharmacist access, and close collaboration with healthcare providers to deliver customized care for every patient.

You may contact us by phone, email, or through our website contact form. Our team aims to respond within 1-3 business days.

Hawthorne Pharmacy Hours

Monday–Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 1:00 PM
Sunday: Closed

Hawthorne Compounding Pharmacy Hours

Monday–Friday: 9:00 AM – 5:00 PM
Sunday—Sunday: Closed